Tech Encounters

Windows 10 upgrade stopped  Message advising Windows update couldn't continue uninstall Nero Burning Rom. Nero is not installed, nothing showing in Uninstall Programs, no services, nothing showing using Autoruns. To fix  Search c:\Program Files and c:\Program File (x86) for folders named 'Ahead' or 'Nero' Delete the folders, which places them in the Recycle bin (and prompts for Administrative approval) Refresh the Windows update screen, and the update will continue The Cause  Windows update appears to search for specific files rather than installed programs or autoruns components. Upon finding a file match for Nero stops the update presumably as a precaution.

Access to drivers on Windows Update was blocked by policy EventID:122 errors appearing on Windows Server 2012 Hyper-V host.  “Device Setup Manager” service. There is a scheduled task that runs each night in “Microsoft | Windows | Device Setup” called “Metadata Refresh”.  When that task runs it causes the “Device Setup Manager” service to start, and that’s what is causing the messages.  If you look in the Event Viewer under “Application and Services Logs | Microsoft | Windows | DeviceSetupManager | Admin” and filter on Event ID 122 then you can see the entries. The “policy” that is causing the block is actually the Device Installation Settings.  SOLUTION Use the search in the Control Panel window and look for “device installation” When that window opens, you will see the settings that define the “policy” If you change the setting to “Always install the best driver software from Windows Update.” then the Even...