Tech Encounters

Create a blank navigation menu item with SharePoint online The modern interface does not permit a blank URL on a Menu heading with sub menus below. To create the blank entry. 1. Switch to the Classic Experience 2. Create a new menu link item with blank URL 3. Save the item 4. Switch back to Modern Experience 5. Move your new Menu heading into place  6. Relocate the sub menu items beneath the new Menu heading You may have success in Classic by removing the link and saving, however this worked only for some headings, the others saved but retained the previous link Don't leave me hanging, Post a comment if this works! Enjoy 

Freshdesk to Sharepoint with Powershell - Part 1 Sharepoint provides a simple way to create multiple views of data for different purposes using lists. Freshdesk contains our open ticket data with a display that is not always optimal for managing tickets and agents. This set of scripts updates a familiar Sharepoint list with the Freshdesk open ticket information. Sharepoint is used to view and share information in a simple readable form. The list is updated each 5-minutes providing a near real-time view of ticket information. Once setup, the Sharepoint list can be modified to create the simple views of tickets by Customer, by Engineer, By Call Type, By Logged time. Updates to the data are made with a hyperlink back to the actual Freshdesk ticket for updating with new information as needed.   The scripting comes in two parts for simplicity.  Part one downloads all open tickets to a .csv file used for Sharepoint input. Part two updates the Sharepoint list ...