Tech Encounters

Do You Need to clear the settings in Veeam EndPoint Backup? 1. Stop the Veeam Endpoint Backup Service Windows + R to bring up the Run dialogue, type services.msc and press Enter. Locate the Veeam Endpoint Backup Service, Double-Click to Open and Stop the service. If the service does not stop you may need to kill the Veeam Tasks (or reboot). Keep the Window open for step 3. 2. Edit registry key to recreate the database Windows + R to bring up the Run dialogue, type regedit.exe and press Enter. Locate Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup. Change the RecreateDatabase key from 0 to 1. 3. Start the Veeam Endpoint Backup Service Go back to the Services screen,  Locate the Veeam Endpoint Backup Service, open and Click Start. Starting will take a few minutes. Once the service is started this will reset the registry key back to normal so you can close the registry editor. Your backup settings will be removed s

How to UserID by email address in Freshdesk with PowerShell 1. Prep for testing  Update this url with yourdomain to locate a suitable user account and email address.  https://yourdomain.freshdesk.com/api/v2/contacts The output is in .json format but readable enough. 2. The PowerShell  ################################################# # Freshdesk Find Contact by email ################################################# # Find this user $userEmail = "someone@somewhere.com" # Enter FreshDesk Domain $myDomain = "domainname" # API Key $FDApiKey="myapikey" ################################################# # Prep $pair = "$($FDApiKey):$($FDApiKey)" $bytes = [System.Text.Encoding]::ASCII.GetBytes($pair) $base64 = [System.Convert]::ToBase64String($bytes) $basicAuthValue = "Basic $base64" $FDHeaders = @{ Authorization = $basicAuthValue } [Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::TLS12

Freshdesk Powershell Scripts - Get ticket summary Mission get to the current open ticket count into an include file for our board Run this Powershell script as a Scheduled Task every 15-minutes Updates a text file with the current open ticket count from Freshdesk Later we'll pick this file up our our statusboard This is what we're aiming for on our operations monitor Tickets heading up or down using indicator Open tickets differentiated from all tickets Freshdesk Ticket count by Engineer / Agent  # Part one script starts here # API Key $FDApiKey="Enter your API Key Here" ################################################# # Force TLS1.2 as Powershell defaults to TLS 1.0 and Freshdesk will fail connections [Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::TLS12 # Prep $pair = "$($FDApiKey):$($FDApiKey)" $bytes = [System.Text.Encoding]::ASCII.GetBytes($pair) $base64 = [System.Convert